Turn Customer Issues into Opportunities for Excellence
drivepass© Complaints Management (CM) is a smart, role-based solution designed to help automotive dealerships handle customer complaints with speed, structure, and transparency. Powered by an adaptive case management framework, it enables your team to resolve issues efficiently while maintaining a complete audit trail and customer feedback loop.
Collect complaints via email, call, or showroom visits and funnel them into a structured resolution pipeline.
Clearly defined responsibilities for customer agents, complaint handlers, and investigators ensure accountability and timely resolution.
Track each complaint through filing, investigation, and resolution with status-based progress updates.
Capture customer feedback post-resolution to enhance service quality and agent performance.
Adaptive framework allows repeatable or one-time tasks depending on complaint nature.
View complaint summary reports, case metrics, and team performance with intuitive analytics.
1.
Front Office Agent
Receives the complaint via phone, email, or in person, and logs it into the system.
2.
Complaints Handler
Owns the case, investigates customer concerns, and manages communication and resolution.
3.
Complaints Investigator
Digs deeper into complex issues and submits findings to the handler for final action.
A customer submits a complaint via call, email, or during a showroom visit.
A Customer Agent enters the complaint into the system, and the Complaint Manager reviews and assigns it.
The case may be assigned to a service advisor or sales consultant for deeper analysis.
Once resolved, feedback is collected, and the outcome is logged in the system.
Enhance customer satisfaction. Reduce churn. Streamline your support process. Let DrivePass Complaints Management be your behind-the-scenes hero.
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+44 203 823 6244
General
DrivePass is built for dealerships of all sizes — from single-location showrooms to multi-brand, multi-branch groups. It’s used by service teams, sales managers, CRM officers, and customer experience leads.
Absolutely. Customers can schedule services via your dealership portal, receive SMS confirmations, and even view digital inspection reports before approving work.
Yes. We offer onboarding, training sessions, and ongoing support to ensure your team is confident using the system.
Pricing depends on your dealership size, modules selected, and user count. Contact us to get a personalized quote or book a free demo.
Yes. Our support team is available via email, live chat, and phone during business hours. Priority support is available for enterprise accounts.
Pricing & Payments
DrivePass is built for dealerships of all sizes — from single-location showrooms to multi-brand, multi-branch groups. It’s used by service teams, sales managers, CRM officers, and customer experience leads.
Absolutely. Customers can schedule services via your dealership portal, receive SMS confirmations, and even view digital inspection reports before approving work.
Yes. We offer onboarding, training sessions, and ongoing support to ensure your team is confident using the system.
Pricing depends on your dealership size, modules selected, and user count. Contact us to get a personalized quote or book a free demo.
Yes. Our support team is available via email, live chat, and phone during business hours. Priority support is available for enterprise accounts.
Features & Functionality
DrivePass is built for dealerships of all sizes — from single-location showrooms to multi-brand, multi-branch groups. It’s used by service teams, sales managers, CRM officers, and customer experience leads.
Absolutely. Customers can schedule services via your dealership portal, receive SMS confirmations, and even view digital inspection reports before approving work.
Yes. We offer onboarding, training sessions, and ongoing support to ensure your team is confident using the system.
Pricing depends on your dealership size, modules selected, and user count. Contact us to get a personalized quote or book a free demo.
Yes. Our support team is available via email, live chat, and phone during business hours. Priority support is available for enterprise accounts.
Integrations & Compatibility
DrivePass is built for dealerships of all sizes — from single-location showrooms to multi-brand, multi-branch groups. It’s used by service teams, sales managers, CRM officers, and customer experience leads.
Absolutely. Customers can schedule services via your dealership portal, receive SMS confirmations, and even view digital inspection reports before approving work.
Yes. We offer onboarding, training sessions, and ongoing support to ensure your team is confident using the system.
Pricing depends on your dealership size, modules selected, and user count. Contact us to get a personalized quote or book a free demo.
Yes. Our support team is available via email, live chat, and phone during business hours. Priority support is available for enterprise accounts.
Support & Training
DrivePass is built for dealerships of all sizes — from single-location showrooms to multi-brand, multi-branch groups. It’s used by service teams, sales managers, CRM officers, and customer experience leads.
Absolutely. Customers can schedule services via your dealership portal, receive SMS confirmations, and even view digital inspection reports before approving work.
Yes. We offer onboarding, training sessions, and ongoing support to ensure your team is confident using the system.
Pricing depends on your dealership size, modules selected, and user count. Contact us to get a personalized quote or book a free demo.
Yes. Our support team is available via email, live chat, and phone during business hours. Priority support is available for enterprise accounts.
Contact
DrivePass Headquarters
C1 Building,Level 1, Dubai World Trade Centre District | Dubai | UAE |
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